Recorded Webinar: Calling Out Bad Behaviour - The Professional Complaints Process (ethics)

The decision to make a complaint regarding the professional behaviour of a fellow practitioner is a serious one, particularly as the implications of a substantiated complaint can be considerable. This session provides a guide to if, when and how a complaint of this nature should be considered and made, including:

• Is a complaint warranted? Is there ever a duty to make a complaint?
• The duty of fairness and courtesy in complaint making
• Is there a reasonable and proper basis for the complaint? Evidence gathering and information obligations
• How to exercise objectivity and impartiality
• The importance of seeking independent advice
• Options for complaint resolution at an early stage
• Complaint receiving bodies – who are they? What is the process?
• Complaints relating to criminal activity – what steps should be taken?
• Exposing yourself to professional misconduct in the absence of grounds
• Disciplinary consequences – case examples