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Recorded Webinars

Recorded Webinar: Internal Dispute Resolution: Best Practice for the Banking and Finance Sector

Internal dispute resolution is an important part of banking practice and normally precedes use of the financial ombudsman. This session provides an update on best practice in this area and how practitioners can guide their clients through the process, including: Dispute resolut
PRESENTED BY Peter Munro Partner - Gilbert + Tobin Lawyers , Sydney

Date/Time

About the Webinar

Internal dispute resolution is an important part of banking practice and normally precedes use of the financial ombudsman. This session provides an update on best practice in this area and how practitioners can guide their clients through the process, including:

  • Dispute resolution under the Code of Banking Practice versus dispute resolution under the Corporations Act
  • What is best practice for internal dispute resolution?
  • Assessing a banks complaints and dispute resolution policy
  • Advising on an internal dispute resolution matter for a retail customer
  • Understanding at what point it must go external
  • Case study - A comparative assessment of internal resolution procedures

Presented By

Peter Munro
Partner, Gilbert + Tobin Lawyers Sydney, NSW

Peter specialises in commercial and corporate disputes, investigations, inquiries and contentious matters. He has extensive experience advising and representing high profile companies, partnerships and individuals in relation to complex litigation, regulatory investigations and enforcement, as well as government inquiries and Royal Commissions.

Peter has practised in multiple jurisdictions in Australia and re-joined the firm in mid-2020 following four years’ litigating in one of New York’s premier litigation firms where his practice focused on multi-billion-dollar complex disputes involving some of America’s most prestigious companies.

Peter has a Bachelor of Laws (First Class Hons), Bachelor of Communications from the University of Technology Sydney and a Masters of Law and Management from the University of New South Wales.

Who Should Attend?

This webinar is suitable for lawyers practising in banking finance law – Australia wide. This webinar is for practitioners with some knowledge in this area and looking to improve their knowledge.

CPD Information

Lawyers can claim up to 1 CPD unit/point – substantive law. This webinar has been designed to run for 1 hour.

WA lawyers – Please note that TEN is unable to verify your completion of recorded webinars to the Legal Practice Board of WA. TEN is an accredited provider.

Enquiries/Assistance

If you need assistance or have an enquiry, please do not hesitate to contact our Webinar Coordinator, Lisa Tran on (03) 8601 7709 or email: [email protected]

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